Troubleshooting

Common Issues

Can't Log In

Verify your email and password are correct
Try resetting your password
Clear browser cache and cookies
Try a different browser

Messages Not Sending

Check your internet connection
Verify you have an active conversation selected
Ensure you haven't exceeded your message limit
Try refreshing the page

Slow Response Times

Complex plugins may take longer to generate and compile
Try simplifying your request or breaking it into smaller steps
Wait a moment and try again

Plugin Not Working on Server

Verify your server is running Paper (plugins are built for the Paper API and may not work on Spigot or CraftBukkit)
Check the server console for error messages
Share the error with the agent in chat — it can help diagnose and fix the issue
Make sure required dependencies are installed if the plugin uses them

The Plugin Doesn't Work

If your plugin loads without errors but doesn't behave as expected — commands do nothing, features seem broken, or something just feels off — the agent can diagnose and fix it. The more detail you provide, the faster the fix.

Use the Fix a Bug prompt template and include:

What you tried — the exact command you ran or action you took. Example: "I ran /disguise zombie"
What happened — what you actually saw. Example: "It said 'You are now disguised' but other players still see me as a player, not a zombie"
What you expected — what should have happened. Example: "Other players should see me as a zombie"
Your server version — run /version in your server console and paste the output
Installed plugins — run /plugins in your server console and paste the list. This helps identify missing dependencies or plugin conflicts
Server console errors — check your server console for any red text that appeared after running the command. If there's a stack trace or error message, paste it — even a screenshot helps

Tip: Even if there are no errors, telling the agent exactly what you see vs what you expect gives it enough context to diagnose the issue. "It doesn't work" alone makes it hard to help — but "the command runs but nothing visible happens to other players" points the agent straight to the problem.

Security and Privacy

Data Usage

Your conversations and generated plugins are used solely to provide the service. We do not share your data with other users or third parties. genesix Blocks may store and use content processed through the service to develop and improve the service.

Getting Help

If you're still experiencing issues, we're here to help:

Join our Discord server from the "Join Discord" option in your profile menu — get help from the community and the team
Use "Share Feedback" in your profile menu to send us a message directly from the app
Or email us at support@genesix.app
Include details about the issue and any error messages
Screenshots are helpful for troubleshooting