Effective Date: September 11, 2026
All payments for genesix Blocks are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all transactions. Paddle handles payment collection, tax compliance, and refund processing on our behalf.
New accounts require an active paid subscription — Iron or Diamond, billed monthly — before any chat or plugin-generation feature becomes available; there is no way to gain initial access solely through a one-time credit bundle purchase. Current plan details and pricing are available at our pricing page. If you cancel your subscription, your account moves to the free plan, where you may continue to purchase additional credit bundles on demand without a recurring subscription.
All subscription charges are final. We do not offer refunds for subscription fees already paid, except as required by applicable law or as described in this policy.
You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the billing period you have already paid for ends. No partial refunds are provided for the remaining time in a billing period.
When you change between the Iron and Diamond plans:
Before any plan change is applied, you will see a summary of charges for your review and confirmation. To get the most value from your current plan, we recommend timing downgrades close to your next billing date.
In addition to your monthly subscription, you may purchase additional credit bundles as one-time transactions. Purchased credits are added to your account and do not expire. Credit bundle purchases are final and non-refundable, regardless of whether the credits have been used, and regardless of whether you subsequently cancel your subscription or stop using the Service.
If you cancel your subscription or otherwise stop using the Service, no refund will be provided for the unused portion of your current billing period, nor for any unused credits remaining from a purchased bundle. Purchased credit bundles are tied to your account and cannot be transferred to another user.
In exceptional circumstances, such as service outages exceeding 24 consecutive hours or critical technical issues that completely prevent you from using our service, we may, at our sole discretion, grant compensatory credits or extend your subscription period. Such decisions are made on a case-by-case basis and do not create any obligation for future similar situations.
If you believe you have been charged in error, please contact us at billing@genesix.app. We will investigate all billing disputes promptly and work with Paddle to resolve any payment processing errors.
Please do not file a chargeback with your bank before contacting us. Paddle contests chargebacks on our behalf, and unresolved disputes may result in account suspension.
If you are a consumer located in the European Union, you have the right to withdraw from your initial subscription purchase within 14 days of subscribing, without giving any reason. This right applies once, to your initial subscription — it does not reset with each monthly renewal. To exercise your right of withdrawal, contact us at billing@genesix.app.
If you have used the Service, or consumed credits from a purchased bundle, during the 14-day period, you may be charged a prorated amount for that usage before the withdrawal is processed.
This refund policy does not affect any statutory rights you may have under applicable consumer protection laws. In jurisdictions where refunds are legally required beyond what is stated here, we will comply with local regulations.
If we terminate your account for violation of our Terms of Service, no refund will be provided for any unused portion of your subscription or any unused bundle credits. If we terminate your account for reasons other than Terms of Service violations, we may provide a prorated refund or credit at our discretion.
We reserve the right to change our pricing at any time. Price changes do not affect your current billing period, and do not affect bundles already purchased.
For questions about billing or this refund policy, please contact us at:
genesix LLC
8 The Green, STE B
Dover, DE 19901, United States
Billing: billing@genesix.app
Legal: legal@genesix.app