Effective Date: August 9, 2026
All payments for genesix Blocks are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all transactions. Paddle handles payment collection, tax compliance, and refund processing on our behalf.
Our service offers one-time purchases of two kinds: message bundles, which add messages to your available quota, and chat unlocks, which grant an additional chat along with its own message allowance. Purchased messages and chat access do not expire.
All purchases — message bundles and chat unlocks alike — are final and non-refundable. Once purchased, they cannot be refunded — regardless of whether the messages or the unlocked chat have been used, and regardless of whether the user subsequently terminates their account or stops using the service.
We encourage you to use the free messages and chat included with your account to evaluate our service before making a purchase.
If you terminate your account or stop using the service, no refund will be provided for any unused messages or unused chat unlocks remaining on your account. Purchased messages and chats are tied to your account and cannot be transferred to another user.
In exceptional circumstances, such as service outages exceeding 24 consecutive hours or critical technical issues that completely prevent you from using our service, we may, at our sole discretion, provide service credits, additional messages, or additional chat access. Such decisions are made on a case-by-case basis and do not create any obligation for future similar situations.
If you believe you have been charged in error, please contact us at billing@genesix.app. We will investigate all billing disputes promptly and work with Paddle to resolve any payment processing errors.
Please do not file a chargeback with your bank before contacting us. Paddle contests chargebacks on our behalf, and unresolved disputes may result in account suspension.
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason. To exercise your right of withdrawal, contact us at billing@genesix.app.
If you have used any messages from a purchased bundle, or used the chat unlocked by a chat purchase, during the 14-day period, you may be charged for the consumed messages or the unlocked chat before the withdrawal is processed.
This refund policy does not affect any statutory rights you may have under applicable consumer protection laws. In jurisdictions where refunds are legally required beyond what is stated here, we will comply with local regulations.
If we terminate your account for violation of our Terms of Service, no refund will be provided for any unused messages or chat unlocks. If we terminate your account for reasons other than Terms of Service violations, we may provide a refund or credit at our discretion.
We reserve the right to change our pricing at any time. Price changes do not affect purchases already made.
For questions about billing or this refund policy, please contact us at:
genesix LLC
8 The Green, STE B
Dover, DE 19901, United States
Billing: billing@genesix.app
Legal: legal@genesix.app